Senior Desktop Engineer

Senior Desktop Support and Services Specialist (Corporate Information Systems Department) 25 Amica Way Lincoln, RI 02865

• Building query collections.
• Able to create packages, applications and deployments.
• Packaging and deploying security updates.
• Creating and managing an operating system task sequence.
• Able to create or configure a WIM, driver packages and BIOS updates.
• Responsible for keeping all clients healthy and maintain the infrastructure.
• A focus on automation and experience with command line, powershell, SQL and WQL.
• Knowledge of WMI and active directory.

• Advise users in the proper usage of personal computer products based on company approved guidelines and act as a technical resource to support the Help Desk, CIS staff and other corporate entities for PC hardware and software.
• Configure, install, and/or upgrade new and existing personal/laptop computer hardware and software.
• Accessing and streamlining processes within the team.
• Being able to automate processes and procedures via scripting methods. (Powershell, SQL, batch files)
• Supporting virtual desktops and DaaS for our end user community.
• Perform appropriate PC repairs and, when warranted, place service calls and follow through on repairs of computer equipment.
• Prepare home grown and off-the-shelf software products for distribution to selected desktops throughout the Amica Network. This includes establishing implementation plans to meet the needs of the business.
• Competent to work at the highest technical level in multiple capacities in the Desktop Support and Services Team.
• May interact with vendors to resolve computer hardware and software problems.
• Administer and enforce hardware and software compliance.
• Interact with appropriate areas to identify and evaluate software and hardware compatibility issues.
• Assist the user community, as needed, in the development of solutions using appropriate PC office productivity tools.
• Assist in the determination of hardware needs of the user community.
• Give effective mentoring and guidance to other IT development personnel and may assist in developing standards for Desktop Support functions.

• 7 years SCCM administration
• 4+ years with deploying / packaging via SCCM for deployments
• 4+ years setting up and deploying desktop and laptop driver packages in SCCM
• 3+ years using and writing powershell scripts
• 3+ years with Asset management (including assigning Used bys, lifecycle management, inventory management)
• 4+ years using Remedy platform (including CMDB, Work Requests, Incident management)
• 3+ years' experience for a 5,000+ desktop / laptop support on an enterprise level
• 2+ years of installing licensed and non-licensed software using SCCM or via script
• 5+ years of desktop and laptop break-fix
• Experience using Hyper-V
• Heavy experience using Active Directory
• Experience writing SQL queries
• Great communication skills
• Come on-site daily
• Self-starter
• Good organizational skills

• Jamf MDM experience (MACs management) (Intermediate level)
• Intune / Auto Pilot (intermediate level)
• O365 experience
• iPhone and iPad experience (Intermediate level)
• Jira board experience (beginner level)
• MAC support and or Apple certified

• Paid vacation, holidays and sick day
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company