Spa & Wellness Manager

The Spa & Wellness Manager is part of the leadership team and aims to achieve sustainable growth through analysis of business performance; a focus will be the establishment of a closer working relationship, and alignment of Spa & Wellness operational practices with the hotel properties, business partners, guests and Team Members.Communicate with team to identify areas for improvement and to develop and implement a continuous improvement program.To ensure all team members understand each of their own responsibilities and job description correctly.To submit all reports accurately and concise to Operations and others concerned.To give clear understanding to team about spa cost and all spa expense i.e. petty cash spending, product usage etc.Conducted disciplinary action as needed, accurately tracking verbal and written warnings for violations of policy and/or procedures.Conduct weekly meetings with all Team Members about the following issues: weekly revenues problems, review of sales techniques, quality of Teamwork, training needs, any other items which may be concern.Conducted any other related duties as assigned by General Manager.Organized the up-selling training program, spa promotion, and event training for each manager and their team.To monitor and retail displays and spa service displays, in spa and public areas.Ensure retail displays are maintained and stock is interesting and exciting.Plan and create internal spa promotion package with General Manager and hotel.Submit update reports to General Manager.To maintain overall quality and standard strictly.To evaluate and guide all spa Team Members as needed to improve their skills and performance.Review Spa Team Member performance and document all concern and sent to General Manager.To monitor communication memos from General Manager for all Team Member to receive updated information.Work closely with the Hotel to ensure that our Spa and hotel activities are coordinated.Work collaboratively with others to achieve common goals, serves effectively in both team leader & team member roles, and promoted collaboration & teamwork in others.Ensuring good team member working environment and welfare within the area.Acting as Liaison with Hotel General Managers and Department head.To have a complete understanding of and adhere to the company’s policy and procedures.To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health, and safety.To report for duty punctually and always wear the correct uniform with the name badge.To carry out the other duties as assigned by the management team.To establish good relationship and rapport with guests and Team Members.To ensure the cleanliness and hygiene in work areas.