Sr Director Customer Technology

Company Summary StatementAs one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.OverviewCompany Summary StatementAs one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 35 million customers, our shareowners and the communities we serve Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities todayOverviewThe Sr Director, Customer Technology is responsible for developing and implementing Customer products that meet customer needs and maximizing the return on product investments This role leads and guides cross-functional teams, facilitates Agile teams through various stages, and serves as a coach and mentor This role also supports the Product Owner and Product Manager in defining vision, roadmaps, and planningNOTE: This position is hybrid to one of our local offices in: Allentown, PA; Louisville, KY or Providence, RI. LI-HybridResponsibilities

Guide cross-functional teams in the implementation of applicable tools and practices that contribute to maximizing value

Facilitate initiatives and Agile teams through Inception, Execution, and Transition against delivery lifecycles

Serve as a coach and mentor for Agile teams within the Enterprise portfolio

Support larger initiatives through scaling and execution of scaled Agile frameworks

Inspire others to adopt new processes and improvements based on lessons learned across the portfolio

Assist Agile team in understanding the value of automation and recommend process efficiency improvements (DevOps)

Aligns technology architecture with business strategy

Provides strategic technical direction across Agile Release Trains (ARTs) and teams

Collaborates with Lean Portfolio Management

Guides and supports Architectural Runway strategy

Promotes modern technical and DevOps practices

Synchronizes architecture functions across ARTs and teams

QualificationsEducation or Equivalent Experience

Candidates should have a Bachelor’s degree in Computer Science, Engineering or related field; Master’s degree preferred but not required or equivalent professional experience. We value a combination of education, skills, and practical experience, and encourage applicants with a proven track record in Technology to apply, regardless of formal educational background.

Experience

15+ years of experience in technology roles, with a significant portion focused on customer-facing technologies

Demonstrated experience in senior leadership roles such as Director of Customer Technology, VP of Customer Experience Technology, or similar

Experience managing large, diverse teams and leading complex projects

Proven ability to develop and execute technology strategies that enhance customer engagement and drive business growth

Understanding of Agile principles and methods

Strong communication and collaboration skills with technical and non-technical stakeholders

Ability to adapt to new technologies and methodologies

Ability to align IT transformation initiatives with the overall business strategy

Preferred Qualifications

Advanced degree or relevant certifications (eg, PMP, Agile, Scrum) would be a plus

Utilities industry experience

Remote WorkThe company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both Assigned work location may change In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workersEqual Employment OpportunityOur company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristicEducation or Equivalent Experience

Candidates should have a Bachelor’s degree in Computer Science, Engineering or related field; Master’s degree preferred but not required or equivalent professional experience. We value a combination of education, skills, and practical experience, and encourage applicants with a proven track record in Technology to apply, regardless of formal educational background.

Experience

15+ years of experience in technology roles, with a significant portion focused on customer-facing technologies

Demonstrated experience in senior leadership roles such as Director of Customer Technology, VP of Customer Experience Technology, or similar

Experience managing large, diverse teams and leading complex projects

Proven ability to develop and execute technology strategies that enhance customer engagement and drive business growth

Understanding of Agile principles and methods

Strong communication and collaboration skills with technical and non-technical stakeholders

Ability to adapt to new technologies and methodologies

Ability to align IT transformation initiatives with the overall business strategy

Preferred Qualifications

Advanced degree or relevant certifications (eg, PMP, Agile, Scrum) would be a plus

Utilities industry experience

Remote WorkThe company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both Assigned work location may change In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workersEqual Employment OpportunityOur company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic

Guide cross-functional teams in the implementation of applicable tools and practices that contribute to maximizing value

Facilitate initiatives and Agile teams through Inception, Execution, and Transition against delivery lifecycles

Serve as a coach and mentor for Agile teams within the Enterprise portfolio

Support larger initiatives through scaling and execution of scaled Agile frameworks

Inspire others to adopt new processes and improvements based on lessons learned across the portfolio

Assist Agile team in understanding the value of automation and recommend process efficiency improvements (DevOps)

Aligns technology architecture with business strategy

Provides strategic technical direction across Agile Release Trains (ARTs) and teams

Collaborates with Lean Portfolio Management

Guides and supports Architectural Runway strategy

Promotes modern technical and DevOps practices

Synchronizes architecture functions across ARTs and teams

Remote WorkThe company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.Equal Employment OpportunityOur company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.