Technical Support/Analyst

KORE1
Johnston, RI
28 Apr 2024

Vacancy expired!

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Technical Support/Analyst consultant.Technical Support/Analyst Responsibilities: Learns internal and relevant external software products features, capabilities, interdependencies across multiple areas, configurability, and security to provide excellent technical support. Performs configuration, troubleshooting, testing and analysis tasks as well as supporting day to day business operations using corporate intranet sites and other SASS Types of software applications. Responds to incident tickets received from the service desk as well as process change requests. Escalates issues to the next level support groups and coordinates as necessary. Maintenance may include support of end users in specific areas or processing, reconciliation and reporting within the system. As part of the team, maintains clear concise and accurate documentation for software products, processes, and configurations. Ensure documentation is kept up to date and in the proper shared, accessible location. Can communicate effectively and work as a team member both within product enablement and across other groups within FM Global in support of goals & objectives and has excellent customer service skills. Strong organizational, analysis and troubleshooting skills. Holds themselves accountable for the quality and timeliness of their work. Qualifications: EDUCATION Associate Degree in Technology or relevant certifications. EXPERIENCE Experience providing technical support for Software applications built on SharePoint Online or a previous version of SharePoint and a solid understanding of SharePoint features such as managing content, setting filters, creating page/data templates, theming and Active Directory based permissions is a must. Experience working with Qualtrics is preferred or relevant experience on similar products such as Survey monkey, Survey sparrow is desirable. Familiarity with Instagram, Twitter, LinkedIn, Google for Business, Google Search Console, Google Trends is desirable. Experience in an Agile environment and familiarity with SCRUM Process is nice to have. Technical Skills: - HTML/CSS - Microsoft SharePoint online and Office 365. - Qualtrics or a similar product like Survey Monkey or Survey Sparrow.

ABOUT KORE1 Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies. KORE1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability or genetic information (including family medical history), political affiliation, military service or other non-merit based factors as protected by federal, state or local law. KORE1 will not tolerate discrimination or harassment based on any of these characteristics. In accordance with Pay Transparency Laws, salary ranges are provided, and compensation will be determined using the hiring range listed below and factors including, but not limited to, skillset, level of experience, education, and physical work location, to the extent consistent with applicable law.