Admin Assistant / Dispatcher

23 Sep 2022
Apply

Since our beginning in 1945, our team has been driven to provide customers with the best service and solutions in residential and light commercial heating and air.

Role: The Dispatcher will be responsible for being the voice of the company with our clients and communicating the customer’s needs. They must dispatch all area technicians and maintain the database per the company’s policies and procedures. The candidate must also ensure the efficiency of the field employees and provide the proper support and communication to both internal and external customers.

Responsibilities:

Work to resolve customer problems quickly and efficiently

Make outbound calls to schedule, confirm and survey upcoming or completed appointment

Order parts as required and track incoming shipments of parts

Update customer equipment list

Call and follow up with customer regarding outstanding balances

Communicate with technicians and other office employees

Work closely with the Owner/management

Issue purchase orders for materials needed

Any other tasks assigned by management.

Qualifications:

Honest and integrity

Excellent customer service skills

Strong communication, organizational, and problem-solving skills

Detail oriented

Able to multi-task and prioritize tasks with limited supervision.

Able to handle high-stress situations with minimal mistakes. Understanding of the HVAC/Construction industry

Knowledge of service area geography to maximize the efficiency of technicians

Basic computer skills

Must demonstrate a positive attitude

Must be dependable!

Physical requirements:

Able to operate a computer and other office productivity types of machinery, such as a copy machine, telephone, and computer printer.

Able to sit at a computer for a long period of time

  • ID: #45943075
  • State: South Carolina Greenville / upstate 29601 Greenville / upstate USA
  • City: Greenville / upstate
  • Salary: $12-$17 With ability to work from home portion of the day after training
  • Job type: Part-time
  • Showed: 2022-09-23
  • Deadline: 2022-11-21
  • Category: Admin/office
Apply