Air Cargo Agent

20 Apr 2024

Vacancy expired!

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import and Export Department.

Major Duties and Responsibilities

Operations

  • Ensure smooth and timely freight process flow
  • Prepare various documents for international transportation
  • Coordinate and negotiate rates with our contracted vendors in procuring space and services
  • Ensure accurate and timely client and vendors billing
  • Ensure accurate and timely data entry into our operating system
  • Interact with our customers in arranging their international export shipments, meeting customer service standards
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers standard operating procedures are followed as per the SOP
  • Work with the team on meeting KPI standards, as per the company’s procedures
  • Monitor shipment reports to ensure total customer satisfaction
  • Overseas communications

Support the Operations manager in the following areas:

  • Daily review Stat 1 and operational reports and work with team on updating event codes
  • Audit files and work with the team on meeting operating process standards
  • Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers
  • Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed

Finances

  • Proactively work to maintain and monitor accounts payment within 30 days
  • Ensure company credit procedures are followed and utilized effectively
  • Accurate and timely billing of vendors and resolve accounting issues
  • Monitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP report
  • Monitor intercompany accounting discrepancies via AJAX report

Sales / Retention

  • Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer
  • Participate to the transition of new business/ updates to existing business
  • Assist in retention calls and complete customer reviews with your regular customers to document in the CRM

Systems

  • Promote productivity tools (e.g. using edoc and process management)
  • Be open to implementing new system changes and enhancements
  • Be involved and suggest system/process improvements

Culture

  • Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

1-4 years Airfrefight experience is mandatory

Additional Information

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  • ID: #39116854
  • State: South Carolina Capetown 00000 Capetown USA
  • City: Capetown
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2022-04-20
  • Deadline: 2022-06-19
  • Category: Et cetera