Assistant Banquets Manager

We’re looking for our next extraordinary team member to join our Conference & Events team as Assistant Banquets Manager, a leadership role where you’ll manage exceptional events, inspire a high-performing team and create memorable guest experiences.Reporting to the Conference & Events Operations Manager, you’ll be a hands-on leader, on the floor, overseeing the delivery of events from pre-event preparation and room set-up through to service, pack-down and final guest departure.You’ll be a key point of contact for clients and event organisers, ensuring every detail is delivered to specification, challenges are resolved confidently and our guests receive the personalised service and French elegance that define Sofitel.Key responsibilitiesLead, coach and motivate the Banquets team, creating a culture of accountability, teamwork and the Sofitel Heartist attitude.Oversee event requirements, equipment and service standards, ensuring every function is delivered accurately and efficiently.Work closely with Conference & Events, Kitchen and other hotel departments to ensure a seamless transition from planning to operations and smooth execution of every event.Build strong client relationships and confidently manage enquiries, requests, feedback and challenges.Roster and deploy the team to meet event requirements while managing labour costs and supporting departmental revenue targets.Identify opportunities to enhance the guest experience and maximise food and beverage revenue.Ensure accurate event charging and accounts are completed in a timely manner.Support the onboarding, development and performance of team members through regular communication, coaching and feedback.Maintain high standards of presentation, hygiene, cleanliness, food safety and operational compliance.