Assistant Executive Housekeeper

At Novotel & ibis Sydney Olympic Park, we're looking for an energetic and hands on Assistant Executive Housekeeper to help lead our Housekeeping team and ensure our hotels continue to deliver outstanding experiences for every guest, every stay. This is an exciting opportunity for a housekeeping professional ready to take the next step in their leadership career.Reporting to the Executive Housekeeper, you'll play a key role in the day to day leadership of the Housekeeping Department, helping to maintain the highest standards of cleanliness, presentation and guest comfort across guest rooms, public areas and back of house spaces. You'll be a visible leader who motivates the team, drives productivity, manages quality standards and ensures operations run smoothly and efficiently. When the Executive Housekeeper is away, you'll confidently step into a Department Head capacity and lead the department.What You'll Be DoingAssisting in overseeing the cleaning and presentation of guestrooms and public areas to ensure exceptional guest experiencesSupporting the implementation and maintenance of Accor Housekeeping standards, systems and proceduresMonitoring room cleaning productivity and ensuring departmental targets are achievedHandling guest feedback, requests and complaints professionally and efficientlyLiaising closely with the hotel's laundry provider to maintain high laundering standards and manage linen, uniforms and guest laundry servicesManaging lost property processes in accordance with hotel policiesMaintaining accurate stock inventories for linen, guest supplies, amenities and housekeeping equipmentEnsuring housekeeping equipment is properly maintained and servicedIdentifying opportunities to improve service standards, increase efficiency and reduce costsLeading, coaching and supporting team members to achieve their best every day