Vacancy expired!
Qualifications:
- Bachelor's degree or 4 years of job-related work experience, OR 2 years of job-related experience plus an associate degree in any major
- 3 years of related work experience to include experience in client relationship management, IS marketing, and process/product improvement
- Experience with MS Office
- Understanding of information systems, business processes, and the key drivers and measures of success
- Understanding/knowledge of technological trends used to bring solutions to business units
- Business analysis experience
- Demonstrated competency in client management and relationship building/management along with a service attitude
- Demonstrated competency in management of resources to meet goals on multiple projects
- Participation on multidiscipline, high-performance work teams
- Ability to negotiate terms and scope of work documents
- Ability to prepare and present formal presentations
- Effective problem-solving and conflict resolution skills
- Helps the customer define their business needs as specific changes and works with the customer on priority setting
- Assists customer in setting priorities
- Assists in the definition of work/audit requests and completes the packaging and delivery of work requests estimates and supporting documentation
- Negotiates final estimates, authorization, and start/completion dates for each request with customer
- Provides tracking of work requests to allow better control of costs
- Monitors work requests to ensure delivery of products and services based on customers priorities, estimates, and dates
- Updates product catalog with product features
- Monitors service levels, reports actual versus agreed to service levels, and reviews service levels with the customer to determine opportunities for improvement
- Establishes and reports metrics that measure performance and satisfaction to customer
- Reports service-level agreement (SLA) performance
- Analyzes requested and existing SLAs for reasonableness and takes appropriate action
- Reports overall customer status to management
- ID: #42229362
- State: South Carolina Columbia 29219 Columbia USA
- City: Columbia
- Salary: BASED ON EXPERIENCE
- Job type: Contract
- Showed: 2022-06-02
- Deadline: 2022-07-31
- Category: Et cetera