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- Responsible for developing overall engagement strategy and client experience.
- Provide strategic leadership to drive account growth
- Implementing best practices for positive customer engagement & long-term relationship
- Take consultative sales approach to identify customer pain points/problem areas, business objectives and create roadmap of opportunities
- Expand contacts with key client executives, proactively network through the account, establish strong relationship, soliciting key information that produce a new opportunity pipeline
- Work with cross-functional teams to develop solutions that meet clients business goals
- Shape opportunities, create and negotiate statements of work. Brief and handover projects to the delivery team to execute
- Ensure all customer touch points are handled as planned - onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedbacks, etc.
- Handle any customer escalations from initiation through resolution
- Proactively identifying customer risks at every stage and working with the Leadership Team to execute the defined risk-management plan.
- MBA and BE/BTech from a reputed institute
- Must have good customer focus and communication skills
- Must have strong presentation skills, with the ability to conceive, prepare, author, and give key presentations to clients
- 15+ years of experience, including 3+ years of experience in managing multiple customer engagements
- Good knowledge in Banking domain
- Previous experience in client relationship management, in IT consulting
- Experience of growing small engagements into large long-term relationships
- Good knowledge of latest technologies
- Strong logical, analytical, and problem-solving skills
- Proven ability to manage and set client expectations
- Ready to travel with in US to meet existing relationship/new prospects
- ID: #42379984
- State: South Carolina Columbia 29201 Columbia USA
- City: Columbia
- Salary: $100,000 - $120,000
- Job type: Permanent
- Showed: 2022-06-04
- Deadline: 2022-08-02
- Category: Et cetera