Contracts Administrator and Inspector

The “Contracts Administrator and Inspector” is responsible for Key Accounts in line with the overall global sales strategy with affiliates to ensure a targeted and focused approach on global affiliate contracts. Examples are Disney, HP, COSTCO and BELL Cheese. Materialize current sales opportunities and identify new ones to meet required revenue targets within defined areas of responsibility. Do inspections in various locations and write reports as required.In conjunction with overall sales strategy, create sales plans to grow SGS revenue for designated accounts/regionIdentify, research, plan, contact potential clients to establish new business to achieve budget revenueAnticipate, identify, and understand client’s needs and concerns. Make recommendation to clients on various solutions the company offers and translate those into sales opportunitiesPrepare presentations, quotations, service agreements and tenders within set deadlinesEnsure timely and professional submission of information requested by clients. Ensure follow-up and full use of Salesforce or similar CRM as used by SGSDevelop and Maintain sales materials and product knowledgePrepare and submit timely and accurate reports of sales activities, especially client visits/callsResolve customer complaints by addressing problems, facilitating the development of solutions, preparing reports and making recommendations to managersMonitor customer satisfactionMaintain positive relationships with current and potential clients through regular contactsLiaise with technical/operations teams to ensure excellent communication channels exist to facilitate the successful handover and execution of the new and current business.Support marketing strategy and business development teams as appropriate.Track competitor activity.Assist for invoicing and support for collection as determined by the Business Manager.Maintain a database of clients with contact information: telephone, direct mail, e-mail and networking.Maintain awareness and understanding of all SGS services, ensuring that the full range of SGS services are presented to new and existing clients to maximize sales opportunities.Forward potential opportunities to other Business Lines as appropriateProvide on-the-job training to new sales employees and/or team members.At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures.At all times, comply with SGS code of Integrity and professional Conduct.Perform any other reasonable tasks as assigned by direct line manager.