Culture Manager

Sales AdministrationSupport the pre-opening preparations and operational setup for the 53rd Floor outletDevelop and execute marketing activity plans to enhance brand awareness and drive business performanceCoordinate closely with the Executive Chef in planning and implementing promotional and operational initiatives for both the 52nd and 53rd Floor outletPrepare and monitor budgeting plans for the 52nd and 53rd Floor operationsOrganize and support sales related events, promotions, and activationsDevelop strategic sales plans to maximize revenue opportunities and achieve business targets Business PerformancePlan for Bar budget and review forecast on revenue and expenditure on monthly basicAnalyze and submit month-end reports and identify deviation from business plan goalsParticipate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the BarPlan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to General Manager upon completion of promotionImplement and maintain control measures to ensure that food & beverage costs, productivity, labor costs and operating supply costs for the Bar is in line with budget Bar-i OperationConduct departmental daily briefings to ensure that all pertinent information is well received by team membersSupervise team members to ensure that all tasks assigned/required in the Bar are carried out on time and according to instruction and departmental standardsBuild a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized serviceHandle guests’ complaints and comments tactfully and efficientlyHandle all administration work pertaining to cashier/bar operation requirement and company’s policiesMaintain department communication logbook and updated notice boardCheck the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guestsCheck the Bar/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulationsMaintain complete knowledge of all food & beverage services, contents & preparation methods, Bars and hotel services/featuresEnsure that health, safety and security procedures are in place in the BarAttend all briefings, meetings and trainings as assigned by managementPerform proper handover and communication to the next shiftAssist other food & beverage Bars with their operations during peak times or when required Team Management Interview, select and recruit Bar employees Identify and develop team members with potential Conduct performance review with the team Constantly monitor team members’ appearance, attitude and degree of professionalism Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service Prepare payroll and gratuity reports Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication