Customer Experience Manager - Employer & Broker

We currently have an amazing opportunity for the role of Customer Experience Manager - Employer & Broker. based in Sydney, NSW.The purpose of this newly created position is to strategically grow our customer network and opportunities through Employer, broker and key stakeholder engagement, ensuring current and new Employer and broker relationships and needs are identified and solution focused, and ensuring continued growth and development of IPAR’s national business through business development activities.This role will support the needs of our Employer & Broker Market and compliment our strong existing customer network.Some of of your day to day includes:Collaborating with internal customer experience team to deliver employer and broker strategies.Managing key national employer accounts and building strategic broker relationships.Leading customer forums, thought leadership sessions, and innovation initiatives.Developing and executing business development plans to achieve revenue growth.Overseeing quotation, pricing, and contract requirements for employer and broker segments.Providing mentoring and coaching to team members and subject matter experts.Analysing customer feedback and market trends to drive product development and continuous improvement.Ensuring compliance with IPAR’s Quality Management System and fostering a customer-focused culture.