Customer Service Coordinator- South and Central America

As a technology leader TOMRA Sorting Solutions continues to be a pioneer in sensor-based-sorting in the food, recycling & mining industries.It is our attention to detail and efficiency in delivering our service that is of utmost priority. If you are a highly motivated and driven individual up for the challenge of working for an industry leader, you will fit right in.Key areas of accountability are customer service and administration support for the Service Team.Coordinate and process quote enquires for spare parts and servicesReceiving and processing customer order for spare parts order, service for maintenance and breakdowns.Coordination of parts shipment with customer and local stockHandling of work orders for service engineer site visits including invoicing when services are completedService agreement management & local customer stock reviewsReceivables review & follow up.Service invoicing process.Coordinating for importation of products and spare parts.Produce reports measuring key service performance metrics such as response time, resolution time, and FSE utilization, cost monitoring and analysis for site visitsAssist with Field Service Engineer travel arrangements & client visit coordination with the supervisor.Control the H&S documents of the service team.Provide other support to sales and service teams.  Provide other support & arrangements to local organization.