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The NIC Division of Tyler Technologies is currently seeking an enthusiastic and motivated Customer Service Representative (CSR). This CSR will support our NIC South Carolina team, located in Columbia, SC, but we are open to the right candidate in other locations. NIC South Carolina serves state and local agencies by partnering with them to provide new and innovative online government services.
As a Customer Service Representative, you will be interacting directly with our local and state partners and citizens utilizing the many online services we provide on behalf of the State of South Carolina. You will assist customers in completing applications, help investigate and reproduce errors, report software bugs, troubleshoot errors, and provide general support. LocationColumbia, South CarolinaResponsibilities- Provide customer service for complex Internet and e-commerce products and services.
- Support customer service for state agencies, local partners, and citizens utilizing our products.
- Answer customer service phone calls, emails, and live chat.
- Provide additional information and troubleshooting errors as they relate to services.
- Generate responses and clearly communicate to customers.
- Responsible for entering, maintaining, and updating customer information.
- Identify customer service trends and areas of improvement and make recommendations to the Operations team to improve the customer experience.
- Pull reports as requested by management.
- Minimum of two years job-related experience in place of an undergraduate degree
- Undergraduate degree or related work experience
- Outstanding communications and public relations skills
- Excellent customer service skills, including clear verbal and written abilities
- Strong organizational and prioritization skills
- Desire to work in a fast-paced, entrepreneurial environment, where self-directed work is encouraged
- Bi-lingual experience is a plus
- This position may allow remote work opportunities.
- ID: #43684446
- State: South Carolina Columbia 29201 Columbia USA
- City: Columbia
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2022-06-29
- Deadline: 2022-08-27
- Category: Et cetera