Customer Service Representative

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the opportunity to join our Lysaght business in our Emu Plains team as a Customer Service Representative. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects. As a Customer Service Representative you will support our call center and data entry team managing enquiries that come via phone and email. Our customers are a mix of homeowners and builders requiring a variety of superior products and solutions that we offer. Being the face of BlueScope, you will ensure all of our customers receive exceptional service.There are both Full Time and Part Time opportunities available!With the support of a strong leadership team you will be given every opportunity to further your career in customer service or sales with us here at BlueScope Australia.What Will You Do?Working with a friendly and inclusive team you will be a key contact for sales and service enquiries received via phone and email, this will see you: interacting with our customers via phone and email managing quotes and queriesfollowing up on quotations and inquiries converting these into sales opportunitiescollaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetablenurturing and growing relationships with customers to uncover new business and sales opportunitiescontinuously look at new ways of improving the customer experience and consistently improving the total value propositionMore About YouWith your positive attitude and willingness to grow and develop yourself in the role you will bring:experience working in a customer service environmenthigh attention to detail and ability to complete multiple tasks simultaneouslya strong customer focus with the ability to resolve issues effectively and efficientlya willingness to grow, learn and develop yourselfdemonstrated computer competency including MS OfficeWhy BlueScopeAs BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:create and deliver innovative solutions that drive transformation in our businessmake an impact that really does shape the world we live inkeep growing through continuous learning and development opportunitiesenjoy the sense of belonging that comes from working with people who genuinely look out for one anotherAt BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, strengthening our communities for the future.Come and discover us at bluescope.com/life-at-bluescope/careers.Together we can make a world of difference.Applications close Tuesday, 30th May 2023.