Customer Service Representative

We are seeking a dedicated Customer Service Representative to join our expanding team in Charlotte. This role is ideal for individuals who excel in communication, enjoy problem-solving, and take pride in providing outstanding customer experiences. The representative will serve as a key point of contact, helping clients navigate inquiries, resolve concerns, and receive the highest standard of service.ResponsibilitiesServe as the primary contact for customer inquiries via phone, email, and other communication channels.Provide accurate information, support, and guidance to clients in a professional and timely manner.Manage customer records, update documentation, and maintain organized communication logs.Identify customer needs and offer solutions aligned with company standards and policies.Collaborate with internal teams to ensure seamless service delivery.Uphold service excellence by maintaining a positive, client-focused approach.