Customer Support Analyst (Hybrid)

We re looking for a Customer Support Analyst for a hybrid role in Columbia, SC. If you re looking for a new opportunity, apply today! Key Responsibilities:

• Receives, investigates, and responds to customer inquiries regarding complex products, services, and issues via all channels through which customers are served
• Trains on new business applications and supports upcoming system implementations
• Maintains high levels of customer satisfaction, demonstrates commitment to quality, related to operational, and technical support of complex products and/or processes
• Learns existing business applications, how they interact with other application, and provides timely support to end users

• Experience in customer support/call center environment preferably dealing with PC and application software, mainframe, and client server computer systems
• Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management
• Strong customer service orientation; desire to embrace technology as a means of improving service
• Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time constraints, and exercise sound business judgment

• Associate degree in business or technical discipline, as well as related experience OR product knowledge to accomplish primary duties
• Certified Help Desk Professional preferred
• HIPAA certified preferred