Customer Support Assistant

Job Description:

We are seeking a detail-oriented and customer-driven Customer Support Assistant to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues efficiently, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for helping others.Responsibilities:Respond to customer inquiries via phone, email, and other communication channelsAssist customers with product or service-related issues, providing timely and effective solutionsMaintain accurate customer records and document interactionsWork closely with other departments to ensure customer satisfactionProcess orders, returns, and account updates as neededIdentify customer needs and provide appropriate guidance or recommendationsFollow company policies and procedures to handle customer concerns professionallySupport team operations by assisting with administrative tasks when necessary