Customs-Import Agent

Scope of PositionEnsure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department. Major Duties and ResponsibilitiesOperations/Industry KnowledgeCustomer ServiceVendor RelationsProcedure and Productivity Standards Adherence AccountingAccurate and Timely BillingSelf-DevelopmentUnderstand department process flow, looking for best practices to improve operational efficiency and productivityOverseas communications, timely responses to emails and requests (internal and external)Escalation of problems to Management when necessary