Duty Manager

The Duty Manager is responsible for ensuring smooth daily hotel operations, maintaining guest satisfaction, and supporting all departments during their shift. This role acts as a representative of hotel management in the absence of senior leaders, ensuring that service standards, safety, and company policies are consistently upheld.Key Responsibilities:Guest Service & OperationsServe as the main contact person for guest inquiries, requests, and complaints during the shift.Ensure a high level of guest satisfaction by providing professional and efficient service.Coordinate with all departments (Housekeeping, F&B, Engineering, Security, etc.) to handle guest issues promptly.Conduct regular property walk-throughs to ensure cleanliness, maintenance, and safety standards are met.Review daily arrival and departure lists to ensure VIP and special requests are properly handled.Management & SupervisionOversee and support the Front Office team and other operational departments as needed.Monitor staff appearance, attitude, and service performance according to brand standards.Ensure all operational areas function efficiently during the shift.Handle emergency situations (fire, accident, guest illness, etc.) according to hotel procedures.Administration & ReportingRecord all incidents, complaints, and unusual occurrences in the Duty Manager Log Book.Submit an end-of-shift report to the General Manager / Front Office Manager.Check and verify room revenue, rebates, and cashier closures if assigned.Support the Night Audit process and review reports as required.