Duty Manager- Front Office

Key ResponsibilitiesSupervise, coach and support the Front Office team to deliver exceptional guest service.Lead daily Front Office operations, ensuring service standards and procedures are consistently met.Handle guest enquiries, requests and complaints professionally, ensuring timely resolution.Communicate hotel updates, policies and procedures effectively to the team.Conduct team briefings and departmental meetings to maintain service excellence.Work operational shifts within the Front Office as required.Assist with reservations and maximise room revenue through effective inventory management.Ensure daily revenue reconciliation and accurate completion of Front Office financial procedures.Assist with roster preparation to achieve operational requirements within labour budgets.Support recruitment, onboarding, training and performance development of team members.Foster a positive, collaborative and high-performing team culture.Maintain effective communication with all hotel departments to ensure seamless guest experiences.Ensure compliance with privacy, health and safety, and company policies.Monitor Front Office equipment and report maintenance requirements promptly.Participate in ongoing training and contribute to continuous improvement initiatives.