Event Manager

ROLE SUMMARY:The Event Manager is responsible for designing and delivering the product / event experience for our customers in support of the Event Director. Through a strong understanding of market trends and customer needs he / she will develop the long-term Event design, through both responding to existing customer feedback and identifying new and innovative opportunities to improve the Event. He / she will support the management of the P&L of an Event, while supporting with the financial, operational and customer performance of each product. Working alongside Sales, Marketing and Operations, the Event Manager will ensure all elements are aligned to create a successful Event. He / she will oversee the Event floorplan, managing the positioning and strategic decisions as the point of contact for all involved parties.   PRINCIPAL DUTIES AND RESPONSIBILITIES:Support the development of Event’s strategy and direction, to enrich the value proposition Pamerindo providesDesign the Event experience, ensuring a high level of delivery in support of the Event’s strategy and customer needsDevelop and improve the customer experience at each Event, ensuring feedback is collated and incorporatedDevelop the longer term Event design alongside the Events Director, using both customer feedback and innovative thought to develop and maintain the Brand as a market leader   Support the Events Director in the management of the Brand P&L, including successful delivery of complementary products including conferences and seminarsLiaise with Sales, Marketing and Operations teams to ensure all elements of the Event are in alignment to create successful eventNegotiate with venues and suppliers together with Operations and Procurement for Event specific requirementsBuild relationships with key customers to understand both specific and wider market needs, feeding trends / issues back into Event strategyDevelop deep industry knowledge through personal relationships and market analysisSupport the Events Director in overseeing the Event's floorplan, managed by the Sales Operations team, escalating any strategic decisions where requiredPerform additional responsibilities as assigned