Front Office All-Rounder (Full-time)

Swissôtel Sydney is looking to welcome a Front Office All-Rounder to join our growing Front Office team. As a Front Office All-Rounder, your mission is to ensure our guests enjoy their stay with us through providing warm, responsive and luxury service. The role:Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out.Assisting guests with requests and creating memorable experiencesEnsuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.Attends to all guest calls in a polite and confident mannerDaily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activitiesMeeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner Assist Guest Services Department in both Front Desk duties and Swiss Services Duties