German / English Speaking Contact Centre Agent (DBN or JHB) - Tip Offs Anon

Under minimal supervision, to provide inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the client Service Level Agreement, Deloitte Tip-offs Anonymous controls and processes and specific project/s you, as the agent, may be allocated to. Key Performance Areas:  Strategic ImpactCompletes a variety of standard tasks that impact delivery of the broader team in relation to the overall strategy of the service areaPositive impact on broader team.   Operational EffectivenessMaintains close focus on timelines and accuracy ensuring quality of delivery of the roleMitigates the risks that are inherent in the role through good attention to detail and compliance with client SLA, together with Deloitte Tip-offs Anonymous and Firm controls, policies and proceduresProvides wrap-up reports to superiorAdapts tasks, varying in nature, to the requirements of the team / business ensuring timelines are still achievedQuality outputs that meet deadlinesAccuracy negates risk of output     Specialised CompetenciesProvides inbound telephonic services to client’s subject to the requirements of the Deloitte Tip-offs Anonymous procedures, systems, and client SLA’s. Adherence to all relevant legislation, including but not limited to Data Privacy Regulations as well as in-country Whistleblowing Legislation and Deloitte Tip-offs Anonymous controls and processes implemented to protect confidentiality of information provided by whistle-blower and to minimise risk to Deloitte Tip-offs Anonymous and its clientsEnsure that all information obtained from caller has been accurately and timeously compiled in a wrap up report, in line with reporting requirements and Deloitte Tip-offs Anonymous processesMatters escalated and guidance sought where necessary Effective and accurate provision of feedback to callers as required Accurate timeous and professional support with ad-hoc Deloitte Tip-offs Anonymous projects as required and directed Accuracy and quality of translations received within SLA and in accordance with Deloitte Tip-offs Anonymous processes and associated requirements