Groups Reservations Coordinator

We are currently seeking a Groups' Reservations Coordinator to join our vibrant team at Radisson Collection Hotel Waterfront, Cape Town.  At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.As a Groups' Reservations Coordinator, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.Coordinate bookings and event details from initial confirmation through completion for rooming list, group cover sheets & function sheetsMaintain accurate records and booking information.Collaborate with colleagues to maximize client and guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.Support and deliver on the strategies and objectives of the meetings & events department taking ownership for assigned areas of responsibility.Develops and builds own skills, knowledge and experience at every opportunity within the meetings & events department, which aligns with the culture of growth, development and performance expected by the company. Collaborates with the Head of Department, ensuring that departmental inventory is maintained, that productivity targets are achieved and performance levels are attainedBuild and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and valuesEnsures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.