Helpdesk Technician - Entry - Columbia, SC

Role: Helpdesk Technician Duration: 12 months Location: Columbia, SC DAILY DUTIES / RESPONSIBILITIES: Assists Service Integration with the setup, configuration, management, and diagnostics/troubleshooting for web/virtual conferencing (Teams, WebEx, and Zoom) meetings/conferences by agency program areas, hardware/software testing and management of IT assets, Footprints issue tracking tickets. Follows prescribed processes and procedures and provides information to Management to assist in process improvement. Diagnoses, isolates, configured, setup,. REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): 1. WINDOWS 10 2. MICROSOFT ACTIVE DIRECTORY 3. System Imaging 4. Microsoft Teams, Cisco WebEx, and Zoom 5. Apple iOS/Device Experience PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): 1. A+ CERTIFICATION 2. MS SYSTEM CENTER 3. BMC FOOTPRINTS 4. Dell Tech Direct certification 5. Window 10 Enterprise