Immediate Manager: Cluster General Manager Position scope This position is responsible for assisting with the planning and managing of the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. The Hotel Manager will plan, organize, direct and coordinate management activities of the operations in conjunction with the Cluster General Manager. He/she is responsible for delivering results that contribute to the mission and overall success of the hotel. General Duties and Responsibilities: Business Performance Support the annual budgeting process and financial forecast for the operations departmentsEnsure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelinesAnalyze monthly P&L and month-end reports, identify deviation from business plan goalsGather and report financial information to the Director of Finance and Business Support and Cluster General Manager Operations Develop, recommend, implement and manage the operational department’s annual and long term goalsConduct daily briefing with management on current key activitiesEnsures optimal compliance with corporate focus audit, local health and safety, and other statutory regulationsEvaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessaryAnticipate and address guest issues, establish proactive processes to promote guest satisfactionCommunicate in an effective and timely manner with Cluster General Manager and Shared Services Team on matters which require their attentionRepresent the Brand in projecting a credible image to the market, residents and colleagues alikeBe present to personally welcome key residents and patrons, and entertain key accounts’ representativesHelp to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelinesBe visible around the hotel and show an active interest in our colleagues’ welfareHelp and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representativeFollow appropriate protocol in communicating with the appointed Owner’s representative and keep the Cluster General Manager informed of such communications Team Management Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managersAssist Cluster General Manager with interviews, selection and recruitment of operations departments management teamIdentify and develop team members with potentialConduct performance review and manages performance issues that arise within the operations departments management teamConstantly monitor team members performance, attitude and degree of professionalism
- ID: #52993200
- State: South Carolina Mbombela 00000 Mbombela USA
- City: Mbombela
- Salary: USD TBD TBD
- Job type: Full-time
- Showed: 2024-12-03
- Deadline: 2025-02-01
- Category: Et cetera