Import Transportation Agent

Job Description

You will be responsible for the professional handling of all clients both internal and external, as well as all colleagues and third-party providers.

You will be responsible to maintain ownership of existing identified house accounts, to improve the level of customer service, while increasing business opportunities.

You will be responsible for all duties related to the above position, which inter-alia include, but are not restricted to the following:

All Expeditors Policies and Procedures must be followed and adhered to.

• Each assigned client is to be kept aware, on a pro-active basis, of the seamless movement of their shipments.
• Accurate and on time dissemination of all information to clients, handover agents and customer services.
• To create and maintain a good working relationship with each assigned client. To add value to the customer’s business and to gain additional business from the client.
• Completion and submission of accurate statistical reports, internally and externally, as and when required.
• Implement and maintain the Desk Level Standard Operating Procedures for all the clients assigned to you.
• All operations must be handled in accordance with Lotus Notes DLSOP’s for individual clients and the Expeditors OPS standards.
• Professional handling of all clients, internally and externally including responding to all communication before close of business each day.

• All correspondence and any documentation pertaining to a shipment must be scanned into Edoc.

• Billing and disbursing money on behalf of clients according to the CIA/COD policy. In addition, we need to follow the credit policy ofExpeditors

• Follow Expeditors Release policy to ensure that no shipments are released without the original bill of lading.

• Complete 4.5 hrs of training per month to order to meet the 52 hourannual training KPI

• Update CFIT with event codes within the OPA required KPI’S.

• Pre-alerting all customers both internal and external of new shipments that are downloaded. All downloaded files must be updated within 24 hrs. of receipt.

• Handle all downloads as per the OPS procedures, making sure the event codes and OPS and Excel key performance indicators are met.

• Ensure all documents received from Origin at the time of download.

• Run logging script every morning – check for exceptions

• Follow up on orders within 24 hours of receiving information/instruction from customer

• Follow up with carriers and port daily on vessel arrivals and update the EDU , EDD,EMD , ADU , ADD and AMD. Any exceptions must be noted in the notes screen.

• Vessels for shipments that don’t appear on the Port arrival list must be tracked with the Shipping Line / Groupage operators as well as on the shipping Line’s / Groupage Operators websites to obtain updated information of the shipments arrival.

• Tracking of T/S at transshipment port and update system – keep customer informed of any delays and update CFIT

• Provide correct transshipment details on all shipments that trans-ship. These details must be updated on CFIT and communicated through to our Internal and External customers.

• Arrival notices must be received from the Shipping Line’s and Groupage Operators at least 8 days prior to vessel arrival.

The customer and Handover Agent must be notified of the shipment on the day of the download. (BNF)

The Invoice and Arrival Notice must be completed and sent to the hand over agent 7 days prior to vessel arrival.

• Prepare the DRO and facilitate the release when the handover agent comes for release of their shipments.

• Shipments can only be released when we have the following: Original bill (if required), copy of the SAD 500 and customs release letter, cargo dues (if required) and payment confirmed in our account.

• Receive and check all the Shipping Line invoices are correct as per the agreed rates, issue the cheques /payment of these invoices and ensure that all invoices paid are recovered from the service providers

• Freight payments must be made to the shipping line prior to the vessel arrival This must be done, no sooner than 2 days prior to the vessel arrival.

• Payment of any monies due to third parties must be done timely to avoid late payment penalties.

• All consols must be settled prior to vessel arrival. PHD process must also be followed for consol settlements that are still under query.

• Ensure that all shipments are submitted via Shipshape to Customs for the Manifest Acquittal Systems. (RCG)
• Once the cargo has arrived, we need to ensure that the arrival manifest is also sent to Customs via Shipshape.
• Ensure we follow all the requirements for the Manifest Acquittal Systems with Customs and do not incur any penalties with Customs.

• All PNB / BNP / AJAX queries must be resolved immediately, and the weekly report needs to be actioned and resolved within 1 week. If the query takes longer than 1 week this needs to be addressed with management to grant an extension.

• To assist in the general operation of the office and to comply with any reasonable request which is made by your supervisor or Management.

Qualifications

1-4 years ocean and air Import experience is mandatory

Additional Information

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