L3 Application Production Support Specialist

CGI
Columbia, SC
30 Nov 2024

Vacancy expired!

L3 Application Production Support Specialist

Position Description CGI has an immediate need for an L3 Application Production Support Specialist to join our financial services team in one of our selected CGI locations. Due to the current COVID-19 status, candidates will not be required to work within the physical work location at this time. When COVID-19 restrictions are lifted, they will be required to be located within the proximity of the assigned CGI location.

This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.• We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!• We have over 73,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globe

Your future duties and responsibilities Be part of a team that performs application Production support services (not infrastructure support). Role is to perform as an extension of Development teams and take ownership of application resiliency and stability. Role requires a high level of technical competency, strong communication and problem solving abilities. Ability to Triage issues, collaborate with support team and resolving issues within expected response time/ resolution time SLA's is required.

Provide Production application support for one or more enterprise level applications• Respond to Production support calls and Service Requests for applications in production in order to make quick repair to keep application in production.• Triage Issues and provide solutions, coordinate with various support groups for resolutionDevelop and maintain SME knowledge on applications• Work on Ad-hoc requests for queries / reports• Perform Root cause Analysis on Incidents and recommend/ implement solution• Document Root Cause Analysis and also maintain/produce documents as per prescribed methodologies• Perform Impact analysis on changes and recommend / make changes to production• Participate in all Agile ceremonies including planning, grooming, product demonstration and team retrospectives.• Escalate unresolved issues to proper personnel• Provide UAT and SIT support as necessary• Perform all work under production support SLA's as applicable• Ensure application stability and health by incorporating process improvements and implementing long term solutions• Part of a team working on a rotation schedule under 24x7 support model

Required qualifications to be successful in this role• Senior resource with 8-10 years of Application Development/ Support experience• Application Production Support experience, Strong Problem solving / Debugging skills, Ability to react quickly and respond to production Incidents and user requests• Strong Communication / Coordination and Negotiation abilities needed• Strong Tech knowledge and ability to learn quickly new applications

Tech Stack Experience• C/C, SQL, Pl/SQL with Sybase• Java/J2EE (Java8), Spring, Python, Java script , Unix/Linux, Oracle• Front-end Framework: Angular node.js, Python, HTML, CSS, and JavaScript• Backend: SQL (Oracle 8i/9i12C, Sybase - Toad/SQL Workbench• AWS related : Elastic Beanstalk,EC2,S3,SNS,SQS,Step functions, Lambda, API gateway,RDS, Dynamo DB, Postgres• Service oriented architecture: Micro services using spring boot, TIBCO

Desired qualifications• Experience with Enterprise tools JIRA/MyServices/Testing Tools• Experience with DEV OPS concepts and experience with DEV OPS Tools• Any Monitoring Tools : SPLUNK, Dynatrace, Cloudwatch• Financial Services/Mortgage Industry knowledge or exposure

EDUCATION REQUIREMENTBachelor degree in Computer Science, Information Systems or related field#DICE#LI-CG1

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

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Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

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Skills
  • Application Development
  • C
  • Java
  • Sybase
  • TIBCO