L3 Application Support Engineer (Locals Only - USC & GC)

We are seeking an experienced Application Support Engineer (L3) to join our Run Support team. This role provides advanced technical expertise, incident resolution, and long-term application stability improvements. The L3 engineer acts as the final escalation point for critical issues, leads root cause analysis (RCA), and partners with Product and Development teams to ensure that defects (bugs) and feature requests (stories) are properly documented, prioritized, and delivered through Azure DevOps (ADO). This is a Run Support position that must also be able to troubleshoot data-platform workflows independently.Key ResponsibilitiesCore Technical Skills (required):

Snowflake: querying, monitoring query history, task scheduling, data validation

SQL: strong ability to write, debug, and optimize queries

Airflow: DAG dependencies, task retries, scheduling, manual triggers

dbt: running models, understanding project structure, debugging transformation errors

Fivetran: connector monitoring, log review, manual refreshes

Python: read/modify scripts used in ETL jobs or Lambda functions

AWS Lambda: review logs and execution results for event-based jobs

ETL/ELT: strong understanding of ingestion and transformation flows

Representative support scenarios:

Investigating Snowflake table/view refresh failures and reviewing logs

Checking and re-running Airflow DAGs or dbt models

Validating ingestion via Fivetran and confirming source loads with SQL

Reviewing ETL/ELT job dependencies and manually triggering failed runs

Identifying/resolving timing or sequencing issues in scheduled jobs