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L2 Production Support Specialist - Entry level opportunity
Position Description CGI has an immediate need for a L2 Production Support Specialist - College Hire to join our financial services team in one of our selected CGI locations.This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.• We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!• We have over 73,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globeCGI has an immediate need for a L2 Product Support Specialist to join our financial services team in Sterling, VA/Columbia, SC/Troy, AL and Plano, TX. This is an exciting full-time opportunity to work in a fast-paced team environment supporting production systems for one of the largest leaders in the secondary mortgage industry. Our long-term, trusted relationship with this client has resulted in a stable and innovative work environment.This is the chance to further advance your career. Why?• We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!• Full-time opportunity to become a member of a stable, growing organization with over $8.5 billion+ in annual revenue• We have over 80,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globe• We offer a competitive total compensation package that includes medical, dental, vision, 401k, paid vacation, and much more - and all CGI benefits begin on your first day of employment!Your future duties and responsibilities Plans performs and manages low complexity production support tasks and activities which do not require deep subject matter knowledge of business processes or specific applications. Works on planning and execution of change, problem, incidents, production processes, controls and service requests, escalates unresolved issues to proper personnel. Provides entry-level end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training. NOTE: this role may be used in production support teams or in the Enterprise Command Center providing support for incidents, changes and problemsRequired qualifications to be successful in this role• 1 year of relevant experience• Good organization and communication skills. Strong aptitude for attention to details• Knowledge of PC usage and related software packages (e.g. outlook, browsers, SharePoint, Office Suite)• Coursework or internship work with minimum of basic Unix and SQL experience, preference for Java or similar programming experience• Command Line UNIX using various commands and functions through course work or experience• SQL scripting and database knowledge through course work or experiencePreferable skills to be successful in this role• Java knowledge is a big plus• Excellent written and verbal communication skills• Excellent problem solving and analytical skills• Ability to troubleshoot issues and find solutions• Good organization and communication skills. Strong aptitude for attention to details• Knowledge of or Experience with general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, industry delivery and support standards and processes, knowledge management systems, and ITSM tools• Knowledge of or Experience in a broad array of specialized areas such as infrastructure systems, enterprise applications such as Autosys, monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc.• Knowledge of or Experience with application support and business operations in banking and financial services such as supporting trading, payments, prime brokerage, mortgage processing is desired#LI-RPF#DICEInsights you can act onWhile technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success. When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services. At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist. Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.Skills- Analytical Thinking
- Java
- SQL
- Unix
- ID: #43733691
- State: South Carolina Columbia 29201 Columbia USA
- City: Columbia
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2022-07-01
- Deadline: 2022-08-29
- Category: Et cetera