LAN Administrator

LAN AdministratorDate: Jan 29, 2024Location: CAYCE, SC, US, 29033Company: Dominion EnergyAt Dominion Energy we love our jobs. That’s right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered “yes,” then read on!Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.This position does not offer relocation assistance.Job SummaryThe Workstation Support Technician's role is to support the workstations across the enterprise that include desktops, laptops, tablets mobile phones and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading devices. The candidate will also troubleshoot problem areas in person, or remotely in a timely and accurate fashion, and provide end-user assistance where required. Provides occasional functional guidance to less experienced LAN Administrators. An incumbent is monitored on performance to established service levels for the department. Requires guidance in complex problem areas, errors may cause significant delay, expense and disruption.Required Knowledge, Skills, Abilities & Experience3+ years providing hardware and software support for laptops, desktops, rugged devices (Toughbooks/Touchpads), tablets (iPad, Microsoft Surface), Smart Phones, Printers, etc.

Deploy images to workstations via SCCM

Provide second level support (first level is Helpline) for hardware, software issues.

Manage large volumes of imaging requests.

Deliver and install IT workstation hardware and peripherals.

Managing a high volume of IT requests for hardware and software related issues via Service Now ticketing system.

Experience supporting HP Follow me printing/plotters.

Potential for heavy lifting

Proficient in Microsoft O365 Applications, Windows OS 10/11, IOS and MAC OS versions.

Additional Skills:

Experience in data communications is desired. Incumbents should have a good understanding and knowledge of software applications and hardware.

Customer Service Skills: Possesses a broad understanding of customer needs and of how to meet those needs. Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them.

Technical: Have the ability to translate IT terminology in a way the average user can understand. Maintains a solid strategy for efficient problem diagnosis. Ability to focus on the real issues involved.

Expert communicator: Must be an able listener. Communicates early and often with the customer and leadership keeping them informed of the situation.

Judgement: Ability to respond to multiple customer and employee/contractor requests or demands. Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand.

Teamwork: Willingly cooperates and works collaboratively towards solutions that benefit all parties and accomplishes company/group objectives.

Education RequirementsBachelor degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:Preferred Discipline(s): Computer Engineering, Computer Science, Information Systems. Other disciplines may be substituted for the preferred discipline(s) listed.Licenses, Certifications, or Quals DescriptionProfessional Certifications desired.Working ConditionsOffice Work Environment 76 -100%Travel Up to 25%Other Working ConditionsTest DescriptionNo Testing RequiredExport ControlCertain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.Additional InformationWe offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click hereDominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.You can experience the excitement of our company – it's the difference between taking a job and starting a career.Nearest Major Market: ColumbiaNearest Secondary Market: South CarolinaJob Segment: Testing, Computer Science, Information Systems, Network, Engineer, Technology, Engineering