L2/L3 Support Analyst

L2/L3 Support AnalystCategory: Business Analysis (functional and technical)Main location: United States, South Carolina, GreenvillePosition ID: J0523-0986Employment Type: Full TimePosition Description:CGI is looking for an experienced Systems Support Analyst with minimum of 1-3 years' experience and exposure to Supply Chain Management, Logistics Warehouse Management & Transportation principles, with good written & oral communication skills. Should have experience working with business users in addressing system issues. This right person for this role will be responsible for ongoing support and maintenance of a suite of applications (JDA, Oracle) related to Logistics Warehouse Management and Transportation Management functionality. This will be a great opportunity to the right candidate providing member exposure to working of a Global Supply Chain organization in a collaborative environment with team member’s spread across the globe. Besides technical skills, the member should be fluent in English.Your future duties and responsibilities: Ensure availability of application for end users consistent with Service Level Agreements. Provide Support for restoration of service; investigate cause of problems, quick response on problem calls and fixes. Respond to inquiries from Business Users for assistance in diagnosing Production System operations, data, Be able to make ongoing recommendation for operational improvements of production applications (Problem management, identifying ticket trends / recurring issues, escalating / working with product teams on implementing permanent fixes). Serve as On-call support person as part of rotation within an application support team. On-call support duties will cover regular business hours, nights and weekends on a schedule basis. Ensure knowledge articles / work procedures are kept current. From daily operations point of view will be working very closely with the Support team lead and Support Manager executing support responsibilities.#LI-KL1#DICERequired qualifications to be successful in this role:Previous Application Support and Development experience in Supply Chain Management, Logistics Warehouse Management & Transportation environment will go a long way in making the candidate successful in the support role.Good communications skills are a must, as this role involves working with business users, managing expectations. Should be fluent in English.Self-starter and willingness to learn new technology and tools.This position is located in Greenville, SC - No remote option.CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $53,100 - $146,900.At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include: Competitive base salaries Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category 401(k) Plan and Profit Participation for eligible members Generous holidays, vacation, and sick leave plans Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment. Back-up childcare, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and moreSkills:

AIX

Batch (Command) Script

Java

Perl

SQL

Windows

What you can expect from us:Insights you can act onWhile technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.