Manager, Field Operations

ServiceNow is currently seeking an experienced Manager, Field Operations for our Asia Pacific operations. This is an opportunity to work within an organization on a rocket-ship trajectory with an industry leading technology and amongst some of the brightest and most passionate professionals in the business.What you get to do in this role:Lead a remote Deal Operations team aligned to the ANZ region, serving as strategic advisors to sales on the full deal lifecycle: structure deals, review quotes, and generate accurate, complete order forms.Set clear expectations, manage team performance, and provide ongoing coaching, feedback, and recognition.Build strong, collaborative relationships through regular engagement with Sales leadership.Ensure team adherence to internal policies, procedures, and best practices.Navigate organizational complexity and change by consulting with peers and providing clear guidance to the team.Serve as the first point of contact for escalations, resolving issues directly or escalating appropriately.Analyze customer licensing, product usage, and renewal history to identify upsell and cross-sell opportunities.Ensure compliance with pricing, discounting, and licensing policies across all transactions.Partner with cross-functional stakeholders—including Deals Desk, Finance, Legal, and Order Management—to ensure seamless deal execution and accurate opportunity booking in ServiceNow.Support customer licensing compliance across new and existing accounts.