Mid/Sr. L2 Production Support Specialist

CGI
Columbia, SC
30 Nov 2024

Vacancy expired!

Mid/Sr. L2 Production Support Specialist

Position Description CGI has an immediate need for a Mid/Sr. L2 Production Support Specialist to join our financial services team in one of our selected CGI locations. Due to the current COVID-19 status, candidates will not be required to work within the physical work location at this time. When COVID-19 restrictions are lifted, they will be required to be located within the proximity of the assigned CGI location.

This position can also be located in Troy, AL; Reston, VA or Plano, TX

This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.• We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!• We have over 73,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globe

Your future duties and responsibilitiesCGI is looking for a Mid/Sr. L2 Production Support team member to provides support for medium to high complexity tasks and activities. May create and develop software solutions to application errors reported. Escalates unresolved issues to proper personnel. Provides senior-level end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training.

Required qualifications to be successful in this role• Good organization and communication skills. Strong aptitude for attention to details.• Knowledge of PC usage and related software packages (e.g. outlook, browsers, SharePoint, Office Suite).• Subject matter expertise in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, and Fannie Mae standards and processes. Knowledge management system, contract metrics and SLAs, Remedy, Service Now and OPSPortal.• Subject matter expertise in a broader array of specialized areas such as infrastructure systems, enterprise applications such as UNIX, autosys, monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc.• Experience and subject matter expertise in application support and business operations in banking and financial services supporting functions such as trading, payments, prime brokerage, mortgage processing etc.

Desired qualifications• AWS• Automation• Scripting

EDUCATION REQUIREMENTMinimum of an Associates degree in Computer Science, Information Systems, Mathematics, Engineering.Minimum two years direct experience with application or infrastructure operations and support. Three years experience in IT support role may be substituted if the degree is not in business, finance, technology or mathematics.

Your future duties and responsibilities CGI has an immediate need for a Mid/Sr. L2 Production Support Specialist to join our financial services team in one of our selected CGI locations. Due to the current COVID-19 status, candidates will not be required to work within the physical work location at this time. When COVID-19 restrictions are lifted, they will be required to be located within the proximity of the assigned CGI location.

This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.• We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!• We have over 73,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globe

Your future duties and responsibilitiesCGI is looking for a Mid/Sr. L2 Production Support team member to provides support for medium to high complexity tasks and activities. May create and develop software solutions to application errors reported. Escalates unresolved issues to proper personnel. Provides senior-level end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training.

Required qualifications to be successful in this role• Good organization and communication skills. Strong aptitude for attention to details.• Knowledge of PC usage and related software packages (e.g. outlook, browsers, SharePoint, Office Suite).• Subject matter expertise in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, and Fannie Mae standards and processes. Knowledge management system, contract metrics and SLAs, Remedy, Service Now and OPSPortal.• Subject matter expertise in a broader array of specialized areas such as infrastructure systems, enterprise applications such as UNIX, autosys, monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc.• Experience and subject matter expertise in application support and business operations in banking and financial services supporting functions such as trading, payments, prime brokerage, mortgage processing etc.

Desired qualifications• AWS• Automation• Scripting

EDUCATION REQUIREMENTMinimum of an Associates degree in Computer Science, Information Systems, Mathematics, Engineering.Minimum two years direct experience with application or infrastructure operations and support. Three years experience in IT support role may be substituted if the degree is not in business, finance, technology or mathematics.

Required qualifications to be successful in this role CGI has an immediate need for a Mid/Sr. L2 Production Support Specialist to join our financial services team in one of our selected CGI locations. Due to the current COVID-19 status, candidates will not be required to work within the physical work location at this time. When COVID-19 restrictions are lifted, they will be required to be located within the proximity of the assigned CGI location.

This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.• We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!• We have over 73,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globe

Your future duties and responsibilitiesCGI is looking for a Mid/Sr. L2 Production Support team member to provides support for medium to high complexity tasks and activities. May create and develop software solutions to application errors reported. Escalates unresolved issues to proper personnel. Provides senior-level end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training.

Required qualifications to be successful in this role• Good organization and communication skills. Strong aptitude for attention to details.• Knowledge of PC usage and related software packages (e.g. outlook, browsers, SharePoint, Office Suite).• Subject matter expertise in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, and Fannie Mae standards and processes. Knowledge management system, contract metrics and SLAs, Remedy, Service Now and OPSPortal.• Subject matter expertise in a broader array of specialized areas such as infrastructure systems, enterprise applications such as UNIX, autosys, monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc.• Experience and subject matter expertise in application support and business operations in banking and financial services supporting functions such as trading, payments, prime brokerage, mortgage processing etc.

Desired qualifications• AWS• Automation• Scripting

EDUCATION REQUIREMENTMinimum of an Associates degree in Computer Science, Information Systems, Mathematics, Engineering.Minimum two years direct experience with application or infrastructure operations and support. Three years experience in IT support role may be substituted if the degree is not in business, finance, technology or mathematics.#Dice#LI-DF1

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Skills
  • AutoSys
  • Java
  • Linux
  • SQL
  • Unix