Ocean Import Agent

Ensure timely and accurate movement of freight and information, while providing exceptional customer service.Tasks and DutiesThis section lists job-specific tasks and duties that are completed on a regular basis by the employee, as noted in the Expeditors "Ocean Import Operational Performance Standards".This list may be edited to the specific job role.  Indent monitoringOrder managementLog & Prepare File For ImportReceive DocumentsProcess shipmentsMonitor shipmentsInvoicingULI filingsRecoveries Product Agent Job-Specific Performance ExpectationsThis section lists the core business-critical performance expectations applicable to product agents.Timely and Accurate Shipment ProcessingEnsures smooth and timely freight process flow according to Expeditors' operational procedures.Follows customer's standard operating procedures and proactively notifies customers of any issues.Consistently meets KPI standards, as per company's procedures.Timely and Accurate Data EntryEnsures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.Monitors exception reports for quick data integrity resolution.Timely and Accurate Billing and AccountingInvoices customers the expected charges timely and accurately and according to Expeditors and customer requirements.Properly provisions service provider charges to avoid reserves.Follows proper credit approval processes in order to minimize risk and protect the company.