Product and Technical Service Manager (Onsite)

Date Posted:2024-09-19Country:United States of AmericaLocation:HSC31: US137-North Charleston, SC 5400 International Blvd, 88-30 Final Ass , North Charleston, SC, 29418 USAPosition Role Type:OnsiteCollins Aerospace, a subsidiary of RTX, is a global leader in technologically advanced and intelligent solutions for the aerospace and defense industries. Within the Interiors Division, we specialize in creating innovative and safe interior solutions that keep passengers safe, comfortable, and connected throughout their journey. As a Product and Technical Service Manager, you will play a critical role as an individual contributor, supporting out-of-scope or warranty work for our customers. This position requires a seasoned Program Manager or Service Contract & Warranty Administration professional with extensive knowledge and technical expertise in Product and Technical Service. You will troubleshoot complex customer issues, provide essential training, and ensure effective communication across teams to uphold our commitment to service excellence.What You Will Do:

Contract and Warranty Administration: Oversee and ensure proper fulfillment of contracts and warranties, conducting audits, clarifying contractual rights, and providing estimates.

Service Request Management: Manage airframer service requests, drafting agreements, negotiating terms, and tracking performance through Collins onsite teams.

Collaboration and Negotiation: Serve as the primary point of contact for airframer assertions, working collaboratively with value streams to reach agreements that align with company goals.

Customer Support: Troubleshoot customer issues efficiently and provide critical training, ensuring clients understand product functionalities and procedures.

Strategic Planning: Engage in strategic planning activities to enhance service delivery and efficiency within Product Technical Service.

Data Analysis and Reporting: Analyze data and present findings to management, ensuring complex issues are escalated appropriately and contributing to informed decision-making.

Mentorship: Advise and mentor less experienced team members on policies, procedures, and technical product information interpretation.

Qualifications You Must Have:

Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience.

Qualifications We Prefer:

Prior Technical Service or Program Management experience is preferred.

Aerospace industry experience is preferred.

Prior Customer-Facing experience is preferred

Ability to travel as required (up to 25% anticipated).

What We Offer:Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?#reempowerprogram This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.Minimum Program Qualifications To qualify for the Raytheon Technologies, Re-Empower Program, candidates should:

Be on a career break of one or more year at time of application

Have prior experience in functional area of interest

Have interest in returning in either a full-time or part-time position

Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Please ensure the role type (defined below) is appropriate for your needs before applying to this role.Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.Some of our competitive benefits package includes:

Medical, dental, and vision insurance

Three weeks of vacation for newly hired employees

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

Tuition reimbursement program

Student Loan Repayment Program

Life insurance and disability coverage

Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

Birth, adoption, parental leave benefits

Ovia Health, fertility, and family planning

Adoption Assistance

Autism Benefit

Employee Assistance Plan, including up to 10 free counseling sessions

Healthy You Incentives, wellness rewards program

Doctor on Demand, virtual doctor visits

Bright Horizons, child and elder care services

Teladoc Medical Experts, second opinion program

 And more! 

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 96,000 USD - 200,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms:Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.