Quality & Operational Integrity Coordinator (Trade NE, RSA)

PRIMARY RESPONSIBILITIESQuality: To implement, maintain and further develop a Minerals Trade Quality Management System that integrates all SA businesses and branches, including the existing certified QA systems (17025, 17020, ISO 9000)Operational Integrity: To implement, maintain, continuously develop and improve all HSE-related areas, including legal compliance, client requirements and OI management system requirements as per local and Global requirements at the responsible site.The role requires the QHSE person for Trade RSA to link with local supervisors and their teams to oversee safety and quality. They should direct and guide the local Trade branches in meeting QHSE KPIs.Primary to the role is maintaining SANAS accreditation at sites.RESPONSIBILITIESQuality:To ensure that company and group policies are implemented in the Minerals Trade department, working and objectives are achieved.Streamline and optimize the existing quality systems and integrate businesses/branches that are not included.Ensure that the company’s Quality Management Programme is implemented and maintained.Quality (Client complaints, data, personnel performance, turnaround, equipment).Client Satisfaction (meeting external and internal customer expectations from a service, quality and turnaround perspective).Actively participate /adopt/follow up of Quality Improvement Projects/Programmes.Assess needs, organise and perform Internal Audits within the operations and quality systems.To drive SANAS accreditation services and oversee the continued development of current SANAS accredited methods at all Trade NE, RSA sites.Operational IntegrityImplement the business line OI Top page at the responsible siteImplement, maintain and control OIMS and local HSE regulatory requirements at the responsible siteManage clear HSE-related communication between role players (OI, Site personnel and Management)Use of global assessment tools (Stellar) and auditing/inspection processesPromote HSE awareness (Campaigns, awareness, communications etc.) throughout the responsible siteConduct OI training aligned with OIMS and local regulatory requirementsReport and manage OI-related incidents, near misses, hazards and best practices per group expectationsConduct Incident Investigations and form part of all incident investigations.Report incidents, near misses, hazards and site KPIsFacilitate Risk Assessments through the Crystal moduleImplement Global OI Initiatives throughout the responsible site where applicable (Safe Start, Stellar, Safety Month, Quarterly Campaigns, Safe Talks, SGS Rules for Life, Stop Work Authority, BBS, etc.)Ensure corrective action implementation from Incidents / Best PracticesConduct L4 compliance audits and inspections/site visits and provide guidance and assistance on related challenges and areas of improvementEvaluate the business process and procedures for changes and amendments as and when requiredAssist locations with internal and external audits, client visits, governmental/regulatory visits etc.Timeously conduct inspections and compile reports relating to HSE mattersAdhere to and ensure adherence to all safety requirements of the SGS management system.Perform any reasonable tasks assigned to the job holder to support the overall OI strategy.SPECIFIC AUHORITIESExperienced with 17025, 17020 and ISO 9000Experienced with establishing a quality management system to include the issuance of procedures, work instructions, and quality manuals.Promote the image, capability and integrity of the company to the clients.Support for any claim handling that may arise from clients or out of internal complaints, audit results, etc.Operate to the highest standards of ethics, following the SGS Statement of Integrity Lead, coach and develop a business-oriented team.Identify, plan, recommend and complete OI programs following the Natural Resources OI strategy and applicable business strategiesAlign work with Natural Resources OI Manager and Location OI Coordinators & Location ManagerImplement OIMS / IMS and country-specific regulatory requirements to assure complianceConduct OI inspections and self-assessments to verify the implementation of OIMS / IMS and compliance with country regulatory requirements regarding Health, Safety and the Environment.Provide OI support to site and functions (e.g. Purchasing) during projects; (e.g. during site expansions, new construction, new equipment purchases, new processes etc.)Conduct incident investigations for incidents occurring at the siteTimely reporting of OI relevant items including incidents, near misses, hazards and KPIs within the country using CrystalImplement SGS wide OI activities at the site including Stellar, Safety Month, Quarterly Campaigns, Best Practice Sharing, SGS Rules for Life, Stop Work Authority, BBS, etc. to assure compliance with OIMS and Country regulatory requirements.Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection and take action to address the hazard.Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.