Reservationist

Handles all incoming calls for accommodation, respond to all enquiries in a timely mannerResolves issues with guest in best possible way, bearing in mind the interest of the hotel and the guestMaintain up to date knowledge on sales strategies, rates, products, packages, facilities and inventory at all timesSell our products and services to meet guests needs in line with our concepts, with a focus on hotel profitFollow up on no-shows, commissions and loyalty programsBuilds and maintains strong working relationships with entire hotel focusing on Front Office, Housekeeping, Guest Relations, Sales and/or Meeting & Events and F&B.