Senior Implementation Consultant II

The Opportunity: Flywire is seeking an experienced, self-motivated Implementation Consultant to join our dynamic and growing global team. The Implementation Consultant will act as the subject matter expert for the product area(s) that they are focused on. If you have experience in student financial services, change management within higher education, experience with SaaS based integrations, and want to launch your career in the exciting world of Fintech this is the role for you!Key Responsibility:As a subject matter expert the Implementation Consultant will work closely with clients and project managers on project discovery, implementation, change management, and overall knowledge transfer.Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions offered by FlywireEnsure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process / change management expertise when moving to our baseline product offering Develop and maintain complex product documentation, in partnership with product management and engineering, providing internal knowledge transfer and support for relationship management and salesConduct remote and in-person training and/or testing sessions for client super users and adopters of our enterprise software suite of productsContribute to product vision by collaborating with customers, implementation teammates, product management, and stakeholdersAssist with the development of new hire onboarding documentation, training materials, and support for implementation consultantsProvide mentorship for new hires as they learn about our products, integrations, and implementation policies and proceduresAssist the Senior Manager for Implementation Consulting with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectivesHelp contribute to an innovative culture and customer experience every day