Service Desk Analyst S

The NIC Division of Tyler Technologies is currently seeking an enthusiastic and motivated Service Desk Analyst for our NIC South Carolina team, located in Columbia, SC. NIC South Carolina serves state and local agencies by partnering with them to provide new and innovative online government services.

• Provide customer and for complex Internet and e-commerce products and services.
• Support customer service for state agencies, local partners, and citizens utilizing our products.
• Answer partner phone calls, emails, and live chat.
• Provide additional information and troubleshooting errors as they relate to services.
• Generate responses and clearly communicate to customers.
• Responsible for entering, maintaining, and updating customer information.
• Identify partner service trends and areas of improvement and make recommendations to the Operations team to improve the partner experience.
• Pull reports as requested by management.

• Minimum of three years job-related experience in place of an undergraduate degree
• Undergraduate degree or related work experience.
• Outstanding communications and public relations skills.
• Excellent customer service skills, including clear verbal and written abilities.
• Strong organizational and prioritization skills.
• Desire to work in a fast-paced, entrepreneurial environment, where self-directed work is encouraged.
• Bi-lingual experience preferred
• This position allows both flexible and fully remote work opportunities. However, applicants should be located within South Carolina.