Service Manager, South Asia

Safety and QualityResolutely enforce a “Safety first” culture throughout the company, our customers, and our industry.Ensure compliance with agreed processes / procedures, control and address quality and assurance outcomes as required.Identify, implement and embed any excellence initiatives to improve quality, performance and efficiency of the team to facilitate outstanding customer experience.Service ExcellenceResponsible for all Recycling service employee related issues based on local regulations, such as resource planning, personal tooling, and equipment.Be the central contact point for all escalated customer service issues.Manage and build local skills and competencies (skills matrix) in terms of technical support and training.Implement a continuous improvement mindset by managing and monitoring key KPI’s and service levels and completing root-cause analysis to identify improvement opportunities.Work in partnership with the wider Tomra Recycling teams to drive strategic direction and provide effective leadership throughout the local/regional/global organization.Support project management team, to conduct a successful installation by optimize the service resource from machine delivery to full customer acceptance.  Customer Centricity drive to Business Excellence  Ultimately responsible for customer satisfaction, build up and maintain reliable relations with our customers.Develop and deploy a services growth strategy in cooperation with the Service management. Responsibility for P&L management, cost control, budgeting and forecasting of local delivery team.Work in close cooperation with the different departments e.g. Sales, Market strategy and Application development to support the local market development.Being active member of local management team and global service management team.Winning Culture TeamBuild a high performing team by coaching and developing your team and delivering high engagement.Grow the team and extend the communication to the worldwide TOMRA Sorting hubs of the various regional/global functions.Create and drive an organizational culture where employees are engaged and motivated through demonstrated leadership effectiveness, with a customer first mindset.