Spa Supervisor

Scope of Position:The Spa Supervisor will assist with the oversight of the entire Fairmont Spa facilities; consist of separate male and female sections including 3 treatment rooms, relaxation areas, steam, sauna, Jacuzzis, and locker rooms. State of the art health club facilities that include two outdoor terrace pools, a fitness centre and a fitness studio. The primary responsibility of the Spa Supervisor is to ensure optimum guest and employee satisfaction.Responsibilities:                 Demonstrates the Fairmont’s Service Plus Standards in all interactions.Welcomes and assists guests’ according to FHR and Fairmont Spa Brand StandardsIs an ambassador of Fairmont by providing memorable guest experiences.Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.Possess knowledge about all aspect of Fairmont treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details.Conducts selection interviews for new hires.Works with the spa manager in the formulation of plans for projects and other areasResponsible for the administration & implementation of colleague training in all aspects of the Spa’s operationsProvides hands on support and guidance and ensures services provided are in accordance with Fairmont brand standards of performance and sequence of service.Maintains knowledge of all spa services, products, experiences and fitness facilitiesMaintains the inventory of supplies for the administration of the spa facility.Seeks the spa’s ability to maximize revenues by analyzing the day-to-day booking, future bookings and coordinating schedules and services with the spa team accordingly.Thoroughly understands and adheres to proper credit, and cash-handling policies and procedures.Conducts department performance appraisals in a timely manner.Ensures colleagues adheres to all hotel & spa service & brand standards.Follows Occupational Health and Safety regulations.Reports suspicious people, behaviour, and vehicles to Hotels SecurityEnsures adherence to Fairmont’s Code of EthicsPerform other duties as and when required.