Sr Carrier Relations Manager

About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.The RoleConsulting level professional with a full understanding of area of specialization.The Main Responsibilities

Provides support and escalation path for internal consumers of wireless and other off-net services.Works cross-functionally with Provisioning, Maintenance, and Network Planning toward ensuring strategic objectives are achieved and maximizing profitability in the market.Partners with Product Management to identify NexGen wireless solutions and support Lumen’s evolving wireless needs.Create potential strategies/solutions that address requirements and assess the pros and cons of each. Including cost implications, complexity, strategic road map and operational implications.Education of vendor processes, documentation, systems and tools across Service Assurance, Service Delivery, Grooms, and others.Alignment and support of Vendor Escalation and Vendor Performance Management initiatives.Supports corporate initiatives toward Best in Class customer service and Industry Leading Intervals.

What We Look For in a CandidateBachelor Degree in Business, Finance or Telecommunications5+ years of relevant experience in a similar roleExcellent communications, interpersonal skills, and problem solving abilities, and the capacity to build strong cross-departmental business relationships.Knowledgeable in the technical, product, pricing and NextGen aspects of the wireless industry.Operational experience in telecommunications, specifically wireless Provisioning, Planning, Marketing, Project Management, Account Management, and Contract Management.Business and financial acumen, must be self-motivated, adaptive to change and results-oriented.Proficient in interpreting terms and conditions of contracts and tariffs, and ability to use that knowledge to solve problems and create opportunities.Proven experience in negotiating MSAs and SLAs, and vetting new vendors.Capable of managing and prioritizing multiple projects and issues at the same time.Strong customer service focus.What to Expect NextRequisition #: 329709When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.Salary RangeSalary Min :72540Salary Max :161520This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.