Supply Chain Help Centre Coordinator

Friday to Tuesday roster, with Wednesday & Thursday off each weekRotating team roster (8am-4pm, 9am-5pm or 10am-6pm)Based at Surry Hills, close to Central StationBe the go-to person for restaurants across a fast-growing food brand.GYG is opening a new restaurant roughly every 10 days, and every one of them relies on the Help Centre to keep running. As Help Centre Coordinator, you're the first point of contact for restaurants, Coaches (Area Managers) and franchisees across Australia. You'll resolve supply chain and operational enquiries through Zendesk, solve problems with suppliers before they reach guests, and work with teams across the business to make sure restaurants get what they need.If you thrive in a fast-paced service environment, love solving problems and want your work to have a real, visible impact, this role is for you. Reporting to the Help Centre Team Leader, you'll work as part of a close-knit team in our Hola Central support office.What You'll DoAnswer restaurant enquiries through Zendesk in a professional, friendly and efficient mannerResolve operations tickets, or escalate with the groundwork done and information capturedCommunicate proactively with restaurants and suppliers to resolve supply and quality issuesKeep Zendesk ticket routing up to date and support Crunchtime configurationSupport supply chain activity for new restaurant openings, closures, refurbishments and trading hours changesSpot trends in daily enquiries and recommend improvementsProvide weekly and monthly ticket reporting and insights, and support the monthly Supply Chain reportRun training for the wider business as requiredWhat You'll BringExperience in a similar role in a multi-site QSR, hospitality or food and beverage environment, or GYG restaurant experienceStudy in supply chain, logistics, business or a related field (desirable, not essential)A background in customer service or another customer-focused field, ideally in a help desk or service desk environmentStrong written and verbal communication, with sound judgement and the ability to influence and resolve conflictSharp attention to detail, good time management and a sense of urgency when the queue is busyConfidence with Microsoft Office, and the ability to learn Zendesk, Crunchtime and related systemsAvailability to work Friday to Tuesday on a rotating roster (8am-4pm, 9am-5pm or 10am-6pm), with Wednesday and Thursday offWhat You'll LoveBase salary of $105k + super + short and long term incentive potentialJoin one of Australia's fastest-growing restaurant companiesA Friday to Tuesday roster with Wednesday and Thursday offTime in lieu if your roster requires you to work a public holidayUp to 5 weeks of annual leave each year (ask us how)Paid parental leaveA convenient office location at Surry Hills, just a short walk from Central StationInterested? Apply now to start the conversation.