Supply Chain Solutions & Services Specialist

Summary:

The Supply Chain Solutions & Services Specialist is responsible for maintaining customer managed inventory programs and other supply chain customer solutions on-site. Will be expected to utilize Rexel Digital technology and other company provided tools and systems as needed. Responsible for daily and weekly customer interactions, as well as promoting and demonstrating Rexel Solutions and Services. Continuous improvement by observing and reporting customer satisfaction (experience) levels and actively communicating suggestions for business process customer improvements.

What You'll Do:Increase business by expanding Rexel’s scope of supply to existing customers and help them to achieve better storeroom management by improving their Total Cost of Ownership (TCO)Present or develop additional Rexel Delivered Services and solutions to applicable customers. Work with branch or account managers to develop new solutions to achieve customer objectivesSupport sales teams with prospecting for new VMI accounts within a specified geographical territoryPursue or prospect repair / remanufacturing services within existing customers. Prospect for new Rexel delivered services opportunitiesEstablish and maintain customer relationships. Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferencesProcess product quotations and provide continuous follow up throughout the completion of the customer's purchasing cycleCoordinate and direct employee teams to assist in large customer projects and high-tech automation issuesGather and report to management information regarding the company, competitors, pricing, products, and current and future market trends as well as assists management and vendors in planning, tracking and implementing sales strategies and developing new marketsAchieve and maintain technical capabilities at required levels, attends customer seminars, schools, and special promotions, and participates in sales meetings, vendor seminars and training schools to enhance and maintain personal and product knowledgeManage and audit the Parts Management Agreements to supplier and customers’ expectations. Collect core returns and manage product replacement throughout the completion of the customer’s purchasing cycleOther duties as assigned