Switchboard Operator

Scope of PositionSwitchboard Operator is responsible for handling all incoming calls as well as treating all in house guests’ requests 24 hours a day, 7 days a week, in order to ensure their stay at the Pullman Hotel becomes a memorable moment.Specific ResponsibilitiesResponds to all incoming calls complying with Pullman standards and transfers them to the appropriate destination.Responds to all in house guests requests and transmits the order to the corresponding dept for request to be treated complying with Pullman standardsLog all requests and ensures follow up on all of them within standard delayLogs and treats wake-up call requests.Treats restaurant reservations requests in SPA soft and is aware of all on going promotions and events in the hotel.Maintains telephone extension lists updated.Arranges special deliveries and celebration of special occasions for our guests.Participates in emergency procedures ensuring telephones are answered and coordinates communication till final evacuation.Handles emergency line and elevators emergency alarms.Receives and distributes faxes for guests, apartment tenants and internal departments.Acts in accordance with the standards, conforms to the policies and procedures of PullmanPossesses full command of IRIS, Fidelio and other Microsoft applications (necessary training will be provided).Co-operates, co-ordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.Other duties as assigned.