TD Card Services Resource Officer

363494BRJob Title:TD Card Services Resource OfficerTD Description:About TD Bank, America's Most Convenient Bank®TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBankUS .TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .Auto req ID:363494BRDepartment Overview:Job Profile SummaryThe Resource Officer II (US) promotes strong and lasting Customer loyalty through the Contact Center/ATM environment by providing Legendary Customer Experience in an efficient and highly professional manner. The Resource Officer II (US) provides a broad range of service/advice support to Colleagues and is responsible for resolving escalated issues with Customers/partners and identifying opportunities to grow the business.Country:United StatesJob Requirements:High School diploma or equivalent experience2+ years of related experienceSuccessfully complete Contact Center/ATM trainingCross-trained on multiple Contact Center (or ATM)Specialty skill sets preferredThorough understanding of all aspects of Contact Center Representative positions, with the ability to meet goals and standards established by the departmentDemonstrated sales and service ability including knowledge of Company products and servicesHigh degree of judgment throughout each stage of the engagement process along with exceptional communication skills both written and verbalExtensive knowledge of the organization in order to action and resolve a wide range of escalating situations in a timely mannerAbility to multitask in a fast-paced, dynamic work environmentAbility to work effectively within a close team environmentHighly flexible and able to adapt to quickly changing prioritiesPositive approach with a focus on the Customer experienceSelf-starter with ability to work both independently and collaborativelyMust be eligible for employment under regulatory standards applicable to the position.

Hours:40Job Description:Provides courteous, efficient, and professional Customer service to ensure inquiries, advice, and/or issues are managed promptly and effectively under all conditionsActs as point of escalation for resolving Customer / partner issues by analyzing options and determining solutions that are best suited for the Customer / partner and escalate when necessaryFosters good relationships with Customers and/or partners to positively contribute to the overall Customer/partner experienceEngages Customers/partners in conversation to understand and meet their current and future products/ advice and/or service needs by proactively providing them with information/advice/guidanceExpected to meet the needs of Customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of Customer/partner life cycle needsIdentifies cross-sell opportunities and/or refer Customers/partners to internal Bank partnersManages relationships with product partners to resolve complex issuesMay be expected to possess comprehensive knowledge of the market, competitive offers, and economic trends in order to contribute to overall Customer/partner experienceInclusiveness:At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.Province/State:Florida, New Jersey, South CarolinaCity:Greenville, Jacksonville, Mount LaurelWork Location:4600 Touchton Road East, Greenville Campus Building C - 200 Carolina Point Parkway, Mt Laurel - 6000 Atrium WayBusiness Line:TD Bank AMCBJob Category - Primary:Call CenterJob Category(s):Call CenterProvince/State (Primary):New JerseyProvState 2:South CarolinaProvState 3:FloridaCity (Primary):Mount LaurelCity(s) 2:GreenvilleCity(s) 3:JacksonvilleJob Family:Contact CentreTime Type:Full TimeEmployment Type:RegularFederal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.