Vacancy expired!
- Actively resolve the day-to-day technical needs of customers by managing problems and solutions.
- Candidates must to be able to obtain a public trust security clearance (US citizen)
- Bachelor’s or Associate’s degree in Computer Science, IT, or job-related degree;
- OR, 2 years of job-related experience, including IT Technical Help Desk call center environment
- OR, Technical help desk or other job-related experience
- Able to provide technical advice, guidance, and informal training to customers using hardware and software programs
- 1 year of IT technical help desk or in-bound call center environment experience
- A+ Certification is nice to have
- Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes. Complete customer requests and provide guidance in resolution of application, hardware, and software problems. Determine business impact of requests and escalate to higher-level professionals when necessary.
- Maintain knowledge database and call tracking database to enhance quality of problem resolutions. Keep apprised of changes in technology and processes by ensuring knowledge and documentation is current and centralized.
- Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc.
- Analyze data to gain a better understanding of business impact. Conduct a gap analysis to respond to and align with customer business needs.
- Perform other job-related administrative duties as needed.
- ID: #21619277
- State: South Carolina Columbia 29201 Columbia USA
- City: Columbia
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2021-10-24
- Deadline: 2021-12-18
- Category: Technical support